Frequently Asked Questions
Have questions about our services? Find quick and helpful answers to the most common questions to book an appointment at Apex Podiatry. If you need further assistance, feel free to contact us directly.
How does the appointment system work?
Please complete the book an appointment form. We will promptly send you an email with available appointment dates and times for you to confirm. Appointments must be confirmed within 24 hours. For urgent matters, please call us as soon as possible.
Which areas do you cover for home visits?
Our expert podiatrists cover a wide area for home visits in the County of Buckinghamshire and the London Borough of Hillingdon, including Gerrards Cross, Iver, Denham, Chalfont St. Peters, Chalfont St. Giles, Seer Green, Amersham, Uxbridge, Harefield, Ickenham, Ruislip, Beaconsfield, Slough, Langley, High Wycombe.
If your location is not listed, please feel free to get in touch, as we cover the surrounding areas and can usually arrange to visit you.
Do you offer a video consultation?
Yes, we do offer an initial consultation via a video call. We can help with a preliminary assessment of your condition and make recommendations for treatment and answer any questions you may have.
The cost of the call is £25 and usually lasts 15 minutes. To book a video call, complete the book an appointment form ensuring to select the option for an Initial Consultation via a WhatsApp Video Call or a Zoom Video Call. We’ll promptly respond by email with appointment dates and times along with a payment link.
Appointments must be confirmed within 24 hours. Your laptop or phone must have WhatsApp or the Zoom app installed. Please ensure the relevant permissions are enabled for the camera to function as required.
What are the costs for treatments?
Costs are dependent on your location and treatment required. Please complete the book an appointment form with details of your condition, and location for the visit. We’ll promptly respond with appointment dates, times and costs involved. Typically costs start from £60 for treatment, including journey times less than 10 minutes.
Alternatively, feel free to call us for a quick chat about your condition. We will be able to confirm the treatment required and costs involved.
All payments must be made within 24 hours of the appointment. Any outstanding balance after this period will incur an additional 10% charge per day until payment is received.
What is the charge for cancellations?
There is no charge for cancellations made with more than 24 hours notice, however, the cost for 60 minutes will apply and be due for cancellations made less than 24 hours from the appointment time.
What if I don’t know what treatment is required?
We can help you over a phone call, or consider our service for an initial consultation for a preliminary assessment of your condition via a video call.
How soon can I get an appointment?
As soon as we have received your request for an appointment, we will promptly respond with dates and times for an appointment, which are usually within 10 days. For urgent matters, please call us as soon as possible.
How long does an appointment last?
Each appointment usually lasts 60 minutes. This includes travel and treatment time. Some treatments can exceed this time. We will advise you within the first 10 minutes if the appointment will last longer than 60 minutes.
Successful Verruca Treatment
Mala has been treating my son’s verrucas for the last month and has been fantastic. Since treatment started there’s been a lot of improvement and he is no longer in pain. She’s very friendly, explains everything very well. Will definitely recommend Mala, she’s been great.
Sheela Soman
Highly recommend this company
What an Amazing person Mala is, she came to my Dad’s house today to cut his toe nails and check his feet in general, my Dad has Dementia so can be difficult at times but she made the whole experience a pleasure for him and he couldn’t stop smiling 😁 I would highly recommend this company. 🌟🌟🌟🌟🌟
Kim Fuller
Expert Podiatrist
Mala visited me at home for a foot issue, and I am extremely satisfied with the care I received. Not only did she resolve my problem with expertise, but she also made the experience enjoyable with her warm and cheerful personality. Her extensive experience and profound knowledge in podiatry are evident, and I felt completely at ease in her capable hands. I highly recommend Mala for anyone in need of exceptional podiatric care.
Ana
highly recommend for elderly patients
Mala is an exceptionally professional and knowledgeable podiatrist. Her time management is impeccable, and she always returns calls promptly. I highly recommend her, especially for elderly patients — her home visits are truly a godsend!
Raji Nair
Experienced Chiropodist
Mala is a very competent and experienced chiropodist. I have peace of mind, knowing that my feet are well-looked after.
Mrs J
Experienced and knowledgeable Podiatrist… and mobile!
Mala was a superstar. Very experienced and knowledgeable Podiatrist… and mobile which is very hard to find. Mala was very responsive and flexible to respond to an urgent request. Many thanks
Bal Mangat
100% recommend
Absolutely perfect, would 100% recommend Mala for anyone needing a chiropodist!
Harrison Thorpe
Professional & Caring Podiatrist
Mala is very professional and caring. She visits me at home and is always efficient, cheerful and friendly. I highly recommend her.
Dermot O’Brien
Experienced NHS & Private Podiatrist
As a Podiatrist myself I have had the privilege of working with Mala extensively in the NHS, and I can say with ease the public are now very fortunate to have access to her broad spectrum of skills and expertise in the private sector.
You can put your feet in her hands knowing they are with a very experienced Podiatrist who is able to professionally consider what you need and skilfully provide it with your best interests always at the forefront of her mind.
SRH
Help with two elder parents
Mala put my mind at ease the minute I got in contact with her for my two elder parents that suffer with various health conditions. They said the was a breathe of fresh air and booked her again immediately! Would recommend
Olivia Clarkson
Engages exceptionally with young and old
Mala provided an excellent and complete service. She is professional; engages exceptionally with young and old; is medically knowledgeable and skilled and able to recognise and treat issues proficiently and also communicate her diagnoses and advice to her clients. Mala offers great value for money.
Wisdom Da Costa
Knowledgeable. Recommend 100%
What a lovely professional service. Came to sort my sons toe out. Kept him at ease..bit of humour..knowledgeable. recommend 100%
Daniella Dean
Amazing with my auntie!
Marla has been amazing with my auntie! Not only is she super knowledgeable and professional, but so kind and flexible too. Speaking Punjabi was a huge bonus – put my auntie at ease straight away aswell as providing a mobile home service. Marla did a brilliant job sorting out my aunts hand and foot care, including tackling those pesky corns and tricky nails. Couldn’t ask for better care – highly recommend.
Raj Swaris
Quick and efficient
Mala has been coming to our home to make my feet comfortable since April.
She is a lovely, caring and vivacious lady, who works quickly and efficiently.
I am happy to recommend her chiropody service.
EK
Amazing care of my grandad
Mala took amazing care of my grandad. It’s made sure a huge different. He’s very happy. Thank you so very much
Ashleigh R
Booked in a day!
Mala was excellent! Made the whole experience so easy, we needed a podiatrist for my friend in hospital. Mala had great communication skills, booked in a day, gave us a time slot and let us know when she arrived and finished! Was professionally dressed when arrived and we let her know the ward and name so I didn’t even have to attend to be there. She did a fantastic job on Annes toe nails and she got on well with Anne. Thank you Mala! Would definitely use you again!
Emma Bluck